The website [https://vogueglitz.com](referred to as the “Website”) is owned and operated by Fashions Private Limited (hereinafter referred to as “vogueglitz,” “we,” “us,” or “our”), with its registered office located in Kanpur. This policy outlines the terms and conditions under which vogueglitz permits customers to (i) cancel orders, (ii) return products, or (iii) exchange products purchased through the Website.
This policy applies to all products sold by vogueglitz on the Website. Please read our **Terms and Conditions** and other policies available on the Website in conjunction with this policy, as they are binding upon you.
Cancellation Policy
We offer a straightforward and hasslefree cancellation policy for orders placed on the Website, subject to the following conditions:
1. Order Cancellation Window:
- Orders can be cancelled within 72 hours of placement. Beyond this, cancellations are not permitted as the products are madetoorder.
- Exceptions can be raised with our customer care team via email at contactus@vogueglitz.com, and a response will be provided within 2448 hours.
2. Refunds for Cancelled Orders:
- A deduction of up to 10% of the order value may apply to refunds for cancellations made after 24 hours.
- Full refunds will be credited to the vogueglitz Wallet if chosen as the refund option.
Returns and Exchanges Policy
We offer an easy and hasslefree return and exchange process for eligible products, subject to the following conditions:
Eligibility Criteria for Returns/Exchanges
1. General Rules:
Apparel: A 3day return window is available; however, customized styles are nonreturnable/nonexchangeable.
Jewelry, Accessories, and Blouses: These are nonreturnable/nonexchangeable.
Warehouse Sale Products: Nonreturnable/nonexchangeable.
2. Product Condition:
The product must be in its original condition with the invoice, labels, tags, authenticity cards, dust bags, boxes, hangers, freebies (if any), and all packaging intact.
Products must be unworn, unused, unwashed, and undamaged. Any product showing signs of wear, use, or damage will not be accepted.
Footwear must be tried only on carpeted surfaces to avoid wear on the soles.
3. ReturnHandling Fees:
USA Orders: A restocking fee of USD 50 or up to 20% of the product value may apply, depending on the return frequency.
India Orders:
A returnhandling fee of INR 200 or 5% of the product price, whichever is lower, applies based on return frequency.
Users with a return rate exceeding 60% will incur a fee of 10% of the product price.
Rest of the World Orders: A restocking fee of 20% of the product value applies.
4. Statutory Refund Criteria:
Refunds will be issued if:
The product does not match the description or features listed on the Website.
Delivery is significantly delayed (except for force majeure events).
5. NonEligible Products:
Customized or special delivery orders are nonreturnable/nonexchangeable.
Procedure for Returns or Exchanges
1. Steps to Initiate a Return:
- For registered users: Access your order history and follow the return instructions.
- For guest users: Register with the same email used during purchase to enable returns.
- Alternatively, email contactus@vogueglitzfashions.com to request a return.
2. Shipping Options:
- Customers can ship the product to the address provided by vogueglitz.
- vogueglitz is not responsible for any damage caused during transit.
- Complimentary pickup services are available for select Indian pin codes.
3. Processing Timeline:
- Once received, vogueglitz will inspect the product within 5 business days and notify the customer of its decision.
- Approved refunds will be processed within 710 business days to the original payment method or vogueglitz Wallet.
4. Additional Conditions:
- Products with missing tags or damaged packaging may be rejected.
- Rejected products will be shipped back to the customer at their expense.
Why ReturnHandling Fees Apply
Our returnhandling fees aim to prevent misuse of the return policy. Frequent and excessive returns increase operational costs, which we strive to minimize. Customers with a higherthanaverage return rate may incur additional charges.
Additional Guidelines for Returns/Reshipping
- Once a refund has been processed, the item cannot be reshipped.
- Reshipped items are not eligible for further refunds or exchanges.
- If a customer refuses delivery of a reshipped product, 10% of the refund amount may be deducted.
For any concerns or questions, contact us at contactus@vogueglitz.com.